Refund Policy
When we refund a subscription, and how to ask.
This policy covers EchoPilot Pro subscriptions. EchoPilot also has a Free plan with the allowances listed on the pricing page; no payment is taken unless you choose Pro.
EchoPilot is operated by XSTOCK SUITE LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.
1. Who you are buying from
Paddle.com Market Ltd is the merchant of record for every EchoPilot subscription. Paddle is the seller on the transaction, issues your invoice, collects any sales tax or VAT, and processes refunds. Their buyer terms apply alongside this policy. Where this policy is more generous than Paddle's, we honour this one.
2. 14-day refund
If you are not happy with EchoPilot Pro, ask within 14 days of the charge and we will refund it in full. You do not need to give a reason. This applies to your first subscription payment, monthly or annual.
3. Annual plans after 14 days
If you cancel an annual plan more than 14 days in, write to us. We will refund the unused whole months at our discretion, and we generally do. We would rather return money than keep somebody on a plan they have stopped using.
4. Renewals you did not expect
If a renewal charge takes you by surprise and you have not meaningfully used the Service since it renewed, tell us within 30 days of that charge and we will refund it.
5. Cancelling
Cancel at any time from Settings in the app or on the web, under Subscription. Cancelling stops the next charge and is not the same as a refund: your access continues to the end of the period you have already paid for, and nothing is lost at the moment you cancel.
6. What is not refunded
We do not refund accounts closed for violating the Terms of Service, and we do not refund repeat requests from the same account across multiple billing periods. Nothing here removes a statutory right to cancel or to a refund that you have where you live; where local law gives you more, local law wins.
7. How to ask
Email support@echopilotapp.com from the address on the account, and include the date of the charge. We reply within two business days. Refunds return to the original payment method and typically appear within five to ten business days, depending on your bank.
8. Questions about a charge
If you do not recognise a charge, contact us before disputing it with your bank. A chargeback closes the account automatically while it is investigated, and it is almost always slower than us simply refunding you.